Effective Date: January 1, 2025
Last Updated: January 1, 2025
Solarize New England ("SolarizeNE," "we," "us," or "our") operates the website located at solarizene.com and provides solar brokerage services throughout Massachusetts, Connecticut, Rhode Island, New Hampshire, and Maine. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
Personal Information You Provide:
- Name — first and last name provided through our quote forms or contact forms
- Email Address — used for communication regarding your solar quote and related services
- Phone Number — used to contact you about your solar inquiry
- Property Address — used to assess your property's solar potential and match you with local installers
- Electric Bill Information — monthly electricity costs and usage data to estimate your solar savings
Information Collected Automatically:
- IP Address — collected automatically when you visit our website
- Cookies and Tracking Technologies — used to improve your browsing experience and for marketing purposes
- Browser Type and Device Information — used to optimize our website for your device
- Pages Visited and Interaction Data — used to understand how visitors use our website
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Solar Quotes: To generate accurate solar savings estimates based on your property details and energy usage
- Matching with Installers: To connect you with vetted, qualified solar installers in your area who can best serve your needs
- Improving Our Services: To analyze usage patterns, optimize our website, and enhance our solar brokerage services
- Marketing Communications: To send you relevant information about solar energy, incentives, promotions, and updates (with your consent)
- Customer Support: To respond to your inquiries, provide support, and follow up on your solar journey
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Information Sharing
We take your privacy seriously and are committed to responsible data sharing practices:
- Vetted Solar Installers: We share your information with carefully vetted solar installation companies in our network solely for the purpose of providing you with solar installation quotes and services. We only share the information necessary for the installer to prepare your quote.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., email service providers, analytics platforms).
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
We never sell your personal information to third parties. Your data is shared only as described above and only to the extent necessary to provide you with our services.
4. Data Security
We implement a variety of security measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS technology
- Secure storage of personal data with access controls
- Regular security assessments and monitoring
- Employee training on data protection best practices
- Limited access to personal information on a need-to-know basis
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Necessary for the website to function properly, including session management and security features.
- Google Analytics: We use Google Analytics to collect anonymized data about how visitors interact with our website. This helps us understand traffic patterns, popular pages, and user behavior to improve our services. Google Analytics uses cookies to collect this data, which is processed in accordance with Google's privacy policy.
- Meta Pixel (Facebook Pixel): We use the Meta Pixel for marketing and advertising purposes. This technology helps us measure the effectiveness of our advertising campaigns, optimize ad delivery, and build targeted audiences for future advertisements. The Meta Pixel may collect data about your browsing activity on our website, which is processed in accordance with Meta's privacy policy.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
- Data Portability: You have the right to request your data in a commonly used, machine-readable format.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
7. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete that information. If you believe that a child under 18 has provided us with personal information, please contact us immediately.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: